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At SolsticeFinds, customer satisfaction is our priority. If you experience any issues with your order, please contact our support team and we’ll be happy to help.
Contact Email: support@solsticefinds.com
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
Items must be unused and in original condition
Items must be returned in original packaging
Proof of purchase is required
To start a return, please contact us at support@solsticefinds.com before sending any item back.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
For faster support, please include:
Your order number
Clear photos of the item and packaging
If the issue is confirmed, we will provide a replacement or refund at no additional cost.
Orders can be canceled before they are shipped.
If your order has already been shipped, cancellation may not be possible. In this case, you may request a return after delivery according to our return policy.
Once your returned item is received and inspected, refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect.
If the return is due to customer preference or change of mind, the customer is responsible for return shipping costs.
If the return is caused by our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
1800 East State Street
Hamilton, NJ 08609
United States
If you have any questions regarding your order, please contact: