What payment methods do you accept?
We accept all major PayPal secure payment methods through our checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment details.
Can I modify my order after placing it?
Please contact us immediately at customer@solsticefinds.com. We'll do our best to accommodate changes before the order ships.
How long does shipping take?
Orders are processed within 1-3 business days and typically arrive within 5-10 business days in the USA.
Do you ship internationally?
Currently, we focus on shipping within the USA to ensure the best service and delivery times.
How can I track my order?
You'll receive a tracking number via email once your order ships. You can use this to monitor your delivery in real-time.
What if my package is lost or delayed?
Contact our support team and we'll help track down your package or arrange a solution.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I start a return?
Email customer@solsticefinds.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Are your products authentic?
Yes! We only source quality products and stand behind everything we sell.
Do you restock sold-out items?
We regularly update our inventory. Sign up for notifications on product pages to be alerted when items are back in stock.
Contact us at customer@solsticefinds.com and we'll be happy to help!